Greatness might be the boldness to be yourself, but too much talent, productivity and even lives are lost with poems unwritten, lives unlived, and talent unrevealed. There’s still time if you act now. Here’s what to do.
Over the years, I’ve come across many a mission statement that involved putting customers first. So why is customer experience shoddy across the board?
Negative emotions might be the most unappreciated source of your personal power. Don’t push them away or try to avoid them – you can’t and trying to will only hurt you even if you can’t see the cause and effect. Instead, tap into their power.
You might think your data and reports are robust and reliable, but your measures can be less than accurate reflections of the facts without much motivation or intention. It also doesn’t take much effort to catch and gain a real sense of confidence.
Assumptions, opinions, and beliefs act like knowledge until you convert them into a testable hypothesis. Daniel J. Boorstin has said, “The greatest obstacle to discovery is not ignorance – it is the illusion of knowledge.” To challenge assumptions, you need to be able to write a testable hypothesis.